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Director Retail Account Management

Chervon is one of the world’s largest power tool and lawn and garden equipment manufacturer with a rich history of innovation. Chervon’s commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. We focus on hand-held portable power tools, stationary bench tools, laser and electronic equipment and outdoor power equipment. With world-class R&D, manufacturing, design, marketing, sales and service teams throughout the world, we do it all.

For more than 20 years, Chervon has built a reputation for exceptional quality, delivering new to the world, innovation and the pursuit of excellence. Today, Chervon-built products are sold by more than 30,000 stores in 65 countries and are an awarded partner of many of the leading retailers in America.

We are introducing a modern, informal work environment, with policies that support open PTO, a very competitive 401(k), generous parental leave and transparent telecommuting. We think Chervon is a great place to work!  Be part of our new future!  Better Tools.  Better World. 

About Our Opportunity

The Director, Retail Account Management will be responsible for driving incremental business by identifying profitable opportunities.  The Director, Retail Account Management will suggest forward-thinking ideas to promote our brands leading to increased sales and successful long-term client relationships with our retail account partners.  This opportunity reports to the Vice President Sales-North America.

Key Responsibilities

  • Identifies revenue opportunities within assigned retail accounts, collaborating with senior management, marketing, product development, product management tools and teams within Nanjing. Generates innovative ideas to support customers and boost brand awareness;
  • Sets and meets sales targets and specific performance metrics to align with business strategies;
  • Acts as liaison for internal and external communications with assigned retail accounts. Manages ongoing communications to ensure a positive relationship;
  • Stays up-to-date with product launches and provides support to customers and the sales teams;
  • Reports on sales results on a regular basis and suggest improvements;
  • Participates in cross functional groups to establish marketing campaigns, product direction and productive solutions;
  • Supervises and supports account managers and representatives to ensure customer satisfaction;
  • Organizes meetings with sales teams to ensure all members are on board and deliver within deadlines;
  • Facilitates enhancements to communications, tools, capabilities and product lines;
  • Ensures brand consistency;
  • Works with customers at a senior level to resolve issues and inquiries,
  • Uses customer feedback to improve customer experience;
  • Serves as a hands-on leader who can motivate and inspire employees and customers;
  • Performs other duties as assigned. 

Job Requirements

  • A bachelor's degree in business or equivalent and seven to ten years of proven success as an account manager, product manager or project leader within a corporate retail environment; MBA a plus;
  • Must have a background in building and successfully executing new products within the retail environment;
  • Solid understanding of product development, manufacturing and distribution, pricing and customer service;
  • Successful in prior working experience within the tool manufacturing industry;
  • Appreciates and thrives within an entrepreneurial and private environment;
  • Familiarity with sales performance metrics;
  • Excellent communication skills with a customer service attitude;
  • Team management skills;
  • Strong analytical and organization skills;
  • Demonstrated ability to manage multiple projects;
  • Proven supervisory skills;
  • This position requires up to 50% travel. Some of the travel is international.

About Our Working Environment

Chervon North America operates in a casual and fun environment.  We offer a very competitive benefits package including health, dental, short/long-term disability, life insurance, 401(k) and a competitive time off program.   

Chervon North America is an Equal Employment Opportunity Employer committed to hiring a diverse workforce.  We consider all applicants for employment without regard to race, age, religion, color, marital status, national origin, sexual orientation, disability, gender, pregnancy, military status, order of protection status, transgender status, genetic information or any other category protected by law. 

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